Dalhat Abdulazeez

Results-Driven Customer Support & Education Professional

Zaria, NG.

About

Results-driven professional with a proven track record in enhancing customer satisfaction and fostering academic growth, eager to leverage expertise in customer support, problem-solving, and strategic education. Contributed to significant improvements in service delivery and student engagement, consistently driving impactful solutions and organizational success. Seeking to apply diverse skills to a dynamic team focused on business growth and excellence.

Work

Moniepoint

|

Customer Support Representative

Zaria, Kaduna, Nigeria

→

Summary

Provided comprehensive customer service and support, efficiently resolving queries and collaborating to enhance overall customer experience.

Highlights

Consistently delivered exceptional customer service, maintaining high satisfaction rates and fostering positive client relationships.

Efficiently resolved an average of 50+ customer queries daily, reducing resolution times through proactive problem-solving and effective communication.

Collaborated with cross-functional teams to identify and implement process improvements, enhancing overall customer experience and reducing recurring issues.

Managed complex customer issues with professionalism, ensuring timely and satisfactory resolutions that upheld company standards.

Habibatu Dawud Science and Islamic Schools

|

Teacher/Educator

Zaria, Kaduna, Nigeria

→

Summary

Delivered engaging lessons and implemented effective teaching strategies to contribute significantly to the school's academic development.

Highlights

Designed and delivered engaging lessons to diverse student groups, resulting in improved understanding and academic performance.

Developed and implemented innovative teaching strategies that enhanced student participation by 25% and fostered a dynamic learning environment.

Actively contributed to curriculum development initiatives, leading to the successful integration of new educational programs and resources.

Mentored students, providing guidance and support that contributed to their personal and academic growth.

Education

Ahmadu Bello University Zaria

Zaria, Kaduna, Nigeria
→
BSc Public Administration

Government Secondary school Dakace

Dakace Zaria, Kaduna, Nigeria
→
Secondary School Certificate General Education

Primary school

Zaria, Kaduna, Nigeria
→
Primary School Certificate General Education

Languages

English

Certificates

Professional Certificate in Entrepreneur

NYSC Certificate

National Youth Service Corps (NYSC)

Skills

Customer Service

Customer Support, Issue Resolution, Client Relations, Service Delivery, Customer Satisfaction.

Problem-Solving

Critical Thinking, Conflict Resolution, Troubleshooting, Solution Implementation.

Teaching & Education

Lesson Planning, Curriculum Development, Student Engagement, Instructional Design, Mentoring.

Team Collaboration

Teamwork, Cross-functional Collaboration, Communication, Project Coordination.

Community Development

Community Engagement, Program Development, Stakeholder Management.

References

Abubakar Dogara

Auditor General, Kaduna state +2348065792989

Hariratu Muhammad

08088956555