Dalhat Abdulazeez
Results-Driven Customer Support & Education Professional
Zaria, NG.About
Results-driven professional with a proven track record in enhancing customer satisfaction and fostering academic growth, eager to leverage expertise in customer support, problem-solving, and strategic education. Contributed to significant improvements in service delivery and student engagement, consistently driving impactful solutions and organizational success. Seeking to apply diverse skills to a dynamic team focused on business growth and excellence.
Work
Moniepoint
|Customer Support Representative
Zaria, Kaduna, Nigeria
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Summary
Provided comprehensive customer service and support, efficiently resolving queries and collaborating to enhance overall customer experience.
Highlights
Consistently delivered exceptional customer service, maintaining high satisfaction rates and fostering positive client relationships.
Efficiently resolved an average of 50+ customer queries daily, reducing resolution times through proactive problem-solving and effective communication.
Collaborated with cross-functional teams to identify and implement process improvements, enhancing overall customer experience and reducing recurring issues.
Managed complex customer issues with professionalism, ensuring timely and satisfactory resolutions that upheld company standards.
Habibatu Dawud Science and Islamic Schools
|Teacher/Educator
Zaria, Kaduna, Nigeria
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Summary
Delivered engaging lessons and implemented effective teaching strategies to contribute significantly to the school's academic development.
Highlights
Designed and delivered engaging lessons to diverse student groups, resulting in improved understanding and academic performance.
Developed and implemented innovative teaching strategies that enhanced student participation by 25% and fostered a dynamic learning environment.
Actively contributed to curriculum development initiatives, leading to the successful integration of new educational programs and resources.
Mentored students, providing guidance and support that contributed to their personal and academic growth.
Education
Ahmadu Bello University Zaria
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BSc
Public Administration
Government Secondary school Dakace
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Secondary School Certificate
General Education
Primary school
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Primary School Certificate
General Education
Languages
English
Certificates
Professional Certificate in Entrepreneur
NYSC Certificate
Issued By
National Youth Service Corps (NYSC)
Skills
Customer Service
Customer Support, Issue Resolution, Client Relations, Service Delivery, Customer Satisfaction.
Problem-Solving
Critical Thinking, Conflict Resolution, Troubleshooting, Solution Implementation.
Teaching & Education
Lesson Planning, Curriculum Development, Student Engagement, Instructional Design, Mentoring.
Team Collaboration
Teamwork, Cross-functional Collaboration, Communication, Project Coordination.
Community Development
Community Engagement, Program Development, Stakeholder Management.
References
Abubakar Dogara
Auditor General, Kaduna state +2348065792989
Hariratu Muhammad
08088956555